Troubleshooting Cloud.gov Logs
If you’re not seeing the logs or metrics you expect, use this guide to identify and resolve common problems.
Common issues
| Symptom | Possible fix | Why it matters |
|---|---|---|
| No results | Expand the time range for your search (default: Last 15 minutes) | Logs might exist outside your current time range |
| No results | Check your index pattern | Logs will not be returned for the metrics index pattern and vice versa |
| Missing visualizations/dashboards | Check your current tenant | Visualizations and dashboards are specific to each tenant |
| Missing logs | Verify your application writes to STDOUT / STDERR | Cloud.gov ingests only application logs from standard output/error streams |
| No results | Review applied filters | Narrow filters can hide relevant logs |
| Delayed logs | Check the Cloud.gov status page | Maintenance or outages can delay ingestion |
| No logs when using CLI | Confirm network and proxy settings | CLI connectivity depends on outbound HTTPS (port 443) |
When to contact support
Contact support@cloud.gov if:
- Logs or metrics remain unavailable after 15 minutes
- You suspect data loss or ingestion failure
- Dashboards are inaccessible
- You observe cross-tenant data visibility (potential security issue)
Please include the following information in your email:
- Organization and space name
- Application name, if applicable
- Approximate timestamps
- Data type (e.g. application logs, service metrics) of relevant logs or metrics