Getting support
Cloud.gov Workshop support is integrated into Cloud.gov's support systems.
Email based support
Email support is available Monday - Friday, 9AM to 5PM Eastern Time. Emails received outside of office hours will be prioritized the next business day.
Email workshop-support@cloud.gov to open a support case. Please include:
- A description of your problem.
- The severity of the problem. (See Support reference - Support severities for severity levels definitions.)
- The user(s) encountering the problem.
- Which top level organization group (namespace), group, and repositories you are working in.
- What you have tried so far and any errors messages you received.
Once your case is open, use "Reply" or "Reply All" in responses to ensure the conversation is threaded into the same support case.
Public status page
The Cloud.gov Statuspage provides system status and incident information for all Cloud.gov components, including Workshop.
Cloud.gov Workshop undergoes weekly maintenance at which times Workshop services may be interrupted or temporarily unavailable. Support reference - Regular maintenance window details the standing maintenance window.
All planned downtime outside of the standing maintenance window will be posted in advance to the Cloud.gov Statuspage. Unplanned or emergency downtime will also be posted to the Cloud.gov Statuspage along with running incident information and a post-incident review.
More information
See cloud.gov/contact for additional contact and support information, including:
- How to report a vulnerability in any Cloud.gov service or component.
- How to direct non-support questions from the public and industry.