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Application Incident Response & Contingency Planning

Overview

Cloud.gov’s platform-level incident response capabilities align with NIST SP 800-61 Rev 2, providing automated event detection, analysis, containment, and recovery tooling under a FedRAMP Moderate Authorization. Agencies inherit centralized logging, alerting, and encrypted communication channels, while retaining responsibility for application-specific workflows and coordination with Cloud.gov support.


What Cloud.gov Provides

  • Real-time Platform Status:
    Cloud.gov’s public status page offers live visibility into platform health, including ongoing incidents, performance degradations, and scheduled maintenance windows.

  • Multi-AZ Resiliency:
    Cloud.gov supports all platform services and customer application instances across multiple AWS Availability Zones to maximize fault tolerance and automated failover during zone-level disruptions.


Customer Responsibilities

Customer Responsibility: Develop and maintain application-level IR and contingency procedures that integrate with Cloud.gov’s platform capabilities.

Contact & Support

If you discover an incident affecting your application or Cloud.gov platform, please:

  1. Monitor Status: Check cloudgov.statuspage.io.

  2. Report Immediately: Email support@cloud.gov with:

    • Timestamp of the incident
    • Affected resource names
    • Any relevant logs or evidence

Reference Documents

  • NIST SP 800-61 Rev 2 (Computer Security Incident Handling Guide) ([NIST Publications][4])
  • NIST SP 800-84 (Guide to Test, Training, and Exercise Programs) ([NIST Publications][5])

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