Workshop support reference
Support contacts
- Workshop support email: workshop-support@cloud.gov
Support severities
| Severity | What it means | Example scenario |
|---|---|---|
| Emergency | Your production systems are severely impacted | You are unable to deploy to production in order to patch a vulnerability |
| High | Your production systems are degraded | You are unable to build packages needed to deploy new features to production |
| Medium | Your development activities are impacted | You can't merge new code into a repository, halting team progress |
| Low | You have a general question or non-urgent request | You are troubleshooting a new CI/CD pipeline and have a question |
note
Cloud.gov is a small but mighty team. Please help us support all of our customers effectively by using support severities judiciously!
Regular maintenance window
| Timezone | Start | End |
|---|---|---|
| UTC | Tuesday - 7:00 AM (0700) | Tuesday - 11:00 AM (1100) |
| Atlantic Standard Time | Tuesday - 3:00 AM (0300) | Tuesday - 7:00 AM (0700) |
| Eastern Standard Time | Tuesday - 2:00 AM (0200) | Tuesday - 6:00 AM (0600) |
| Eastern Daylight Time | Tuesday - 3:00 AM (0300) | Tuesday - 7:00 AM (0700) |
| Central Standard Time | Tuesday - 1:00 AM (0100) | Tuesday - 5:00 AM (0500) |
| Central Daylight Time | Tuesday - 2:00 AM (0200) | Tuesday - 6:00 AM (0600) |
| Mountain Standard Time | Tuesday - 12:00 AM (0000) | Tuesday - 4:00 AM (0400) |
| Mountain Daylight Time | Tuesday - 1:00 AM (0100) | Tuesday - 5:00 AM (0500) |
| Pacific Standard Time | Monday - 11:00 PM (2300) | Tuesday - 3:00 AM (0300) |
| Pacific Daylight Time | Tuesday - 12:00 AM (0000) | Tuesday - 4:00 AM (0400) |
| Alaska Standard Time | Monday - 10:00 PM (2200) | Tuesday - 2:00 AM (0200) |
| Alaska Daylight Time | Monday - 11:00 PM (2300) | Tuesday - 3:00 AM (0300) |
| Hawaii Standard Time | Monday - 9:00 PM (2100) | Tuesday - 1:00 AM (0100) |
note
Cloud.gov Workshop deploys non-interrupting / low risk changes continuously using Cloud.gov Workshop. Changes that require customer action will be rolled out with appropriate notice to customers.