Workshop support reference
Support contacts
- Workshop support email: workshop-support@cloud.gov
Support severities
| Severity | What it means | Example scenario |
|---|---|---|
| Emergency | Your production systems are severely impacted | You are unable to deploy to production in order to patch a vulnerability |
| High | Your production systems are degraded | You are unable to build packages needed to deploy new features to production |
| Medium | Your development activities are impacted | You can't merge new code into a repository, halting team progress |
| Low | You have a general question or non-urgent request | You are troubleshooting a new CI/CD pipeline and have a question |
note
Cloud.gov is a small but mighty team. Please help us support all of our customers effectively by using support severities judiciously!
Regular maintenance window
The Cloud.gov Workshop maintenance window is aligned with the GitLab Dedicated for Government maintenance window.
| Timezone | Start | End |
|---|---|---|
| UTC | Tuesday - 9:00 PM (2100) | Wednesday - 1:00 AM (0100) |
| Atlantic Standard Time | Tuesday - 5:00 PM (1700) | Tuesday - 9:00 PM (2100) |
| Eastern Standard Time | Tuesday - 4:00 PM (1600) | Tuesday - 8:00 PM (2000) |
| Eastern Daylight Time | Tuesday - 5:00 PM (1700) | Tuesday - 9:00 PM (2100) |
| Central Standard Time | Tuesday - 3:00 PM (1500) | Tuesday - 7:00 PM (1900) |
| Central Daylight Time | Tuesday - 4:00 PM (1600) | Tuesday - 8:00 PM (2000) |
| Mountain Standard Time | Tuesday - 2:00 PM (1400) | Tuesday - 6:00 PM (1800) |
| Mountain Daylight Time | Tuesday - 3:00 PM (1500) | Tuesday - 7:00 PM (1900) |
| Pacific Standard Time | Monday - 1:00 PM (1300) | Tuesday - 5:00 PM (1700) |
| Pacific Daylight Time | Tuesday - 2:00 PM (1400) | Tuesday - 6:00 PM (1800) |
| Alaska Standard Time | Monday - 12:00 PM (1200) | Tuesday - 4:00 PM (1600) |
| Alaska Daylight Time | Monday - 1:00 PM (1300) | Tuesday - 5:00 PM (1700) |
| Hawaii Standard Time | Monday - 11:00 AM (1100) | Tuesday - 3:00 PM (1500) |
note
Cloud.gov Workshop deploys non-interrupting / low risk changes continuously using Cloud.gov Workshop. Changes that require customer action will be rolled out with appropriate notice to customers.